The purchase of any travel services offered by Imperial Airtours, constitutes a contractual arrangement between you (the Traveller) and Imperial Holidays Ltd. and represents your acceptance of the Terms and Conditions. Please ensure that you read carefully and understand the Terms and Conditions Prior to booking. These Booking Conditions apply to your booking with Imperial Holidays Ltd. 89 Myddleton Road London N228NE (“we” or “us”). Imperial Holidays Ltd has one website and trading name including https://imperialairtours.co.uk . References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Our aim is for our booking conditions to be understandable and easy to read, however if you have any further questions then please contact us and we will be happy to help you.
We act as a Tour Operator and a Travel Agency in London to help you to find the best holiday packages, and as an agent for third party package holiday providers. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out below as clearly as possible.
YOUR GUIDED HOLIDAY BOOKING
Your contract is with Imperial Holidays Ltd. Company Number 226086415 , a company registered in England.
1. Your holiday contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
2. Your financial protection
We provide full financial protection for our package holidays, by way of a bond held by ABTA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
3. Your Holiday Price
1) We reserve the right to alter the prices of any of the holidays shown in our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit of £100 per person. The balance of the price of your travel arrangements must be paid at least 15 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
3) EITHER The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
4. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £100, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
5. If You Cancel Your Holiday
Cancellations must be made online (if you booked online), communicate by fax, e-mail or mail (the postmark sate will make evidence): Penalty 100% for No-Show. Penalty 100% of the total booking cost within 7 days prior to arrival. Penalty 30% of the total booking cost within 30 days prior to arrival. Penalty 15% of the total booking cost within 60 days prior to arrival. Penalty 2% of the total booking cost within 90 days prior to arrival. No reduction is expected if the arrival is not in accordance with reservation or if the departure is prior to the booked period stay. In case of delayed arrival, bungalows/pitches will be available until 01.00pm of the following day of the reservation, after this time, the customer will be considered no-show, unless previous communication by fax, e-mail or fax.
If guests leave before the end of the rental period, the total amount of their stay until the date of departure will have to be paid.
Payment must be settled upon the arrival with a credit card (diners not accepted) or cash (just for payments under € 2.999,00), cheques are accepted only for two weeks stays.
All refunds will be returned from the end of November of the current year.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6. If We Change or Cancel Your Holiday
Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
7. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at email@example.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA.
We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
9. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of one time the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport contractual terms, or the international conventions, from
10. Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
11. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. [Do not include the following if you do enter into contracts with your clients for excursions]. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
AGENCY BOOKINGS AND ARRANGEMENTS
This section applies to bookings we make for you when acting as agent.
13. Your contract
When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/ airline/ cruise Company and other supplier) named on your receipt.
For most bookings we act as agent for the supplier but we act as your agent when making a booking with them. Details will be given at the time of booking. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
14. Changes or/and Cancellations by the Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. (If we do not hear from a client for an accommodation change the supplier will assume the new accommodation is acceptable and not give the refund).